Remedial Officer

Responsibilities:

Conduct field collection activities for delinquent debtors.

Monitor and ensure the collection process runs in accordance with SOPs and company policies.

Has a good understanding of banking remedial processes and general banking knowledge.

Perform direct visits to debtors for negotiation, collection, and verification of business/assets conditions.

Prepare reports on visit results, collection progress, and debtor condition analysis.

Coordinate with internal teams regarding collection strategies and follow-up actions.

Ensure all field activity documentation is properly recorded, accurate, and well-documented.

Achieve the collection targets set by the company.

Requirements:

Minimum Bachelor’s degree (S1).

At least 1 year of experience in remedial/collection.

Proficient in Microsoft Office.

Target-oriented, disciplined, and able to work under pressure.

Experienced in field collection and handling debtors directly.

Strong negotiation skills in collection activities.

Able to communicate in English (is a plus).