Regional Risk Operations Manager
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
The Role
Reporting to our Head of Risk you would be part of the team that leads the planning and execution of our overall merchant risk and fraud prevention strategy. You would be responsible for coordinating flagging fraudulent merchants, investigating potential fraud cases, creating improvements for our KYC process, and working closely with our data & product teams to design and implement new products to mitigate fraud.
Help us be the fintech start-up of choice that puts forward innovation while ensuring our services are well-protected and secure for our clients and their users.
Responsibilities
- Manage a team handling fraud detection, identification, and investigation in order to prevent any potential fraud or merchant risk.
- Great understanding in fraud/scam patterns of the Indonesian market and how to prevent fraudulent activity
- Identify and analyze the scam patterns that have occurred or will occur and propose the counter strategies to prevent the problem
- Conduct analysis to identify potential risk and provide recommendation on the prevention plan
- Propose processes to combat fraudulent transactions and plan scalable automation for the processes
- Liaise with other related teams or external parties to investigate and resolve fraud cases
- Work with product teams to build products to automate fraud identification
- Formalize processes and procedures via documentation
- Work on the regionalization of our risk operations team as we scale beyond Indonesia & Philippines
- Liaison with authorities on fraud cases and investigations
You may be a good fit if
- You have 5-7 years of experience in startups, consulting, banking, FMCG working either on operational improvements, project management, product development, risk management, etc
- A minimum of 2 years of management experience
- Detail-oriented, organized and have good stakeholder management skills
- Previous experience on ecommerce or financial services would be an advantage
- Have the ability to conduct self-data reporting with good analytical skills
- Take initiative, ownership and committed to challenging the status quo
- Self-starter who enjoys a fast-paced environment
- Are a creative hustler -- you might not have done it before, but you're willing to try something different to get it done
- Are an exceptional communicator and work well with cross-functional teams
- Demonstrate ability to finish tasks and make reports quickly
- You thrive on autonomy and have proven you can push towards a goal by yourself
- Prior experience is risk is preferred but not mandatory
