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Regional Operation Head (East Java, Bali, Nusra)
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
A great opportunity awaits our Region Operation Head; who will act as a leader of the Operation team in the East Java, Bali, NT Region. Together with the Strategic Region Head, you’ll drive all the operational strategies, as well as do analytics at the region and find local insights to support the overall Operation strategies. You will have ample opportunity to flex your analytical skill, creative skill, and leadership skill by working collaboratively with all Districts and Branches to oversee overall operations and ensure strategic implementation including product changes.
What You Will Do
- Design all-around regional strategies from an operations perspective, followed by implementation and execution to ensure business objectives are well defined, translated, and achieved
- Oversee and manage the performance of a team of Regional Operations Managers, including extending regular coaching or mentoring to all operations teams at the district and branch levels throughout the region
- Build and maintain relationships as well as work with relevant stakeholders (both internal and external) to align operations strategies with overall regional and nationwide company objectives
- Prepare forecasts and budgets; strategize supply-demand availability, high-quality driver engagement, market shares, and operations sustainability
- Ensure SOP and legal compliances in the region
What You Will Need
- Bachelor’s/Master degree from a top reputable university
- At least 10 years of experience in the supply chain, preferably within mid-to-senior management function from Multi National Company
- Strong analytical thinking and problem solving skills using various improvement tools and methods
- Strong business sense with in-depth understanding about supply and demand planning
- Strong leadership and interpersonal skills, experienced in managing a big team, as well as strong in people development and mentoring / coaching
- Fluent in Bahasa Indonesia & proficient in spoken and written English
- Six Sigma Black Belt Certification is an advantage
About the Team
Our East Java, Bali, and the NT regional team has one main goal: to strengthen our market share in the Southeast Asian market and continuously enhance our business in the region - where strategy meets local insights. Specifically, we keep a holistic perspective of Gojek in East Java, Bali, and NT, striving to understand the region’s issues and constantly devising actionable solutions accordingly. Some of our daily tasks include monitoring regional metrics and devising initiatives to solve the issues within the Operations, Sales, and Marketing domains. We work with internal stakeholders (Product Management and cross-functional teams) and external stakeholders (users and partners) through Zoom calls (30%), WhatsApp (30%), Asana, and Slack (40%).
One of the biggest challenges our team has had to face has undoubtedly been maintaining a high level of engagement amidst the COVID-19 pandemic with our three core segments: our driver-partners, merchant-partners, and customers. To ensure our ties with all three parties remain strong, we’ve introduced online meet-ups and forums with our partners where they can only discuss their questions, concerns, and experiences directly with our team. We’ve also been ramping up our communications channels to streamline engagement with our customers, with a special focus on emphasizing the various health and safety measures implemented. Currently, our team has been busy working on a project regarding driver-partner supply reliability, as well as another project surrounding the enhancement of user monthly transactions.
While our team is based all over East Java, Bali, and NT, we’re bonded by our desire to see our driver-partners, merchant-partners, and customers flourish in their respective domains and our passion for utilizing smart technology to bring efficiency into the lives of millions. Off-hours, you’d probably find us chatting all about travel destinations (we can’t wait to travel once it’s safe to do so!), catching up on the latest K-dramas, or finding the best spots to eat in town.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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