Regional Onboarding Manager
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
The Role
- To lead a high-performing regional team that provides the best customer onboarding experience with accuracy and speed while contributing to our organization's growth
- To also help ensure that growth from onboarding is well kept within regulatory and risk parameters
- To scale and organize the team well while we grow the team regionally in SEA
Outcomes
- Scale our regional Merchant Operations team as merchant application volumes go on hypergrowth
- Identify the needs of the team from a people, process, and product perspective
- Analyze existing processes and identify opportunities to streamline and automate processes in collaboration with the team and other stakeholders
- Establish ways to monitor efficiency of processes and evaluate performance of the team to enable continuous improvement
- Groom and grow a team of 10-20 to ensure their professional growth and high performance
- Manage team members to ensure they can deliver outcomes independently
- Coach members to level up and untap their maximum potential so they can help you manage the team
- Be on the frontline of hiring go-getters and identify the best talent for our team as we grow regionally
- Collaborate with multiple stakeholders and teams as we grow 20% MoM
- Understand the intricacies of multiple teams related to Merchant Operations
- Communicate constantly with stakeholders to ensure alignment of goals
- Influence stakeholders effectively in order to execute to achieve Merchant Operations, shared and company goals
- Help talk to customers and partners regionally when needed a Merchant Operations representative
What we’re looking for
Behaviors
- Goals oriented, can push towards a goal yourself, and comfortable working with data
- Flexible and comfortable working under tight deadlines in fast changing environment
Experience
- Have extensive experience in managing, training, hiring people
- Have experience in leading a project with multiple stakeholders in and outside a company/organization
- Have been involved in a project to streamline and/or automate processes
- At least 3 years of experience in a leadership position
- At least 2 years in either consulting or equivalent role with experience in:
- Online, E-commerce, Payments and Financial Technology Industries (Preferred)
- Experience in Operational Excellence, Process Improvement, Business Process Automation, Project Management
- Experience in running data analytics
- Strong driving and managerial skills
- Continuous improvement & automation mindset
- Solve for customer first attitude
Relevant Skills
- Proficient in both English and Indonesian
