Ruangguru sedang merekrut seorang
Regional Coordinator Lead
Loker ini dibuat lebih dari 2 bulan yang lalu
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
Job Descriptions
- Driving strategies to improve the regional performance in the assigned region
- Exploring initiatives and opportunities to grow the business
- Providing necessary reports to the Business & Operations Manager and Head of Business & Operations of Brain Academy Business
- Be the subject matter expert with Operations & Sales team in order to drive the business performance of the region
- PnL Holder for ~20 Branches in Jakarta and Banten Area
- Responsible for operational excellence for 15 branches mainly in Jakarta and Banten area
- Drives initiatives to enable sales activities, with close coordination with the sales team
- Working together with Branch Managers to improve user experience and thus satisfaction, from students and parents
- Direct and monitor the academic process in branch (scheduling, quality control, pedagogy, class rating)
- Oversee customer experience (end to end customer journey)
- Assess the competitor’s pricing and sales initiatives
- Fulfill goals and metrics (NPS, Grade Improvement)
Job Requirements
- Have a minimum experience 4-5 years with the Business operations, Product operations and Sales Operations, preferably have an exposure in the Tutoring Business
- Have strong leadership and business acumen
- Good communication skills in Bahasa Indonesia and English.
- Detail and customer service oriented.
- Have good knowledge in people management.
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