Regional Associate, Cross Border (Operational Excellence)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Cross Border OPEX team’s objective is to drive operational competitiveness and performance across all solutions/products offered while achieving overall Company goals and customer stickiness. As a member of the team, the incumbent would be looking at the continuous improvement of Cross Border's daily operational activities, monitoring of performances across S.E.A as well as East Asia shipments, and overall governance of operational processes and best practices. This would also include working with relevant stakeholders across the supply chain, coupled with strong fundamental knowledge to spearhead focused initiatives to bring exponential growth and improvements.

Responsibilities

• Monitors overall operational performances of assigned Ninja Cross Border countries
• Execution of assigned OPEX initiatives and drive key deliverables under specified timelines
• Responsible for daily/weekly reporting metrics
• Develop process flow and state machine mapping
• Draft clear working instructions, process flows, and SOPs according to OPEX guidelines and benchmarks
• Work with OPEX team members to derive possible solutions and initiatives to drive better operational performances
• Responsible for collating and presenting weekly/monthly performances on SLA adherence/Compliance/Billing accuracy to stakeholders
• Provide updates on initiatives and projects managed

Requirements

• Additional language proficiency in Mandarin is a bonus as this role may need to liaise with China courter part
• Diploma / Degree in Supply Chain or Logistics (preferred) or any field
• Proficient in Microsoft Office Excel
• Good to have exposure to process mapping tool such as Visio or SQL
• Relevant exposure in logistical practices in S.E.A will be an added advantage
• Strong analytical skill
• Able to multitask and work according to deadlines
• Possess strong process mindset and the ability see through ambiguities

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