Quality Assurance Executive

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
As quality assurance executive, you will be responsible for assisting in training new employees, and performing spot checks on Ninja Van Outlets around Malaysia. This role requires the candidate to have effective communication and strong interpersonal skills; both amongst teammates and within the organisation.

Responsibilities:

• Training new staff·
• Training existing staff on the ground (with latest operational processes)·
• Assisting in developing and improving Ninja- outlet processes ·
• Assisting in rolling out new processes, and monitoring if they have been rolled out correctly

Requirements:

• Meticulous and structured, in terms of work done and deliverables·
• In-depth understanding of the role the new business will play amongst the other core departments ·
• Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)·
• Competency in Microsoft Office Suite·
• Candidate must possess at least a Bachelor’s Degree of any field·
• At least 1 years of working experience in logistics or e-commerce industry is preferred for this position

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