QA Manager in Indonesia (BPO Industry)

Gear Inc is seeking a QA Manager in Indonesia (Native only) for our Moderation team (Team size: 400 - 700 staff). Ideal candidates are able to adapt and are well known with fast-moving and last-moment change.

Main responsibilities:

• Overseeing daily workflow of TnQ (Training and Quality Assurance) team
• Developing, implementing, and supervising processes/frameworks to maintain quality metrics set by client.
• Design curriculums to facilitate strategic training based on the organization's goals.
• Evaluate organizational performance to ensure that training meets business needs and improves performance.
• Increasing moderation quality by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)

• Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
• Maintaining the internal moderation calendar for the relevant programs
• Maintaining and evaluating assessment procedures including internal and external moderation;
• Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

• Fluent English is a must
• Have 3 years of experience in Moderation/ Customer Services/ Quality Assurance/ experience in community moderation.
• Have experience working with content management methods and tools
• Analytically-minded and detail-oriented
• Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.
• Are self-starters and have a high degree of personal responsibility
• Demonstrate a positive, can-do, proactive attitude
• Are able to function in a fast-moving environment
• Enjoy working and contributing as part of a team
• Good to have but not required: experience with Google sheets/documents
• Adapt at content management processes and tools.
• Excellent time-management and organizational skills.
• Ability to Multitask, with an effective resolution of conflicting priorities.

• Attractive salary (up to $1000) and benefits, international, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered
• Flexible working hours, we work 40 hours per week (Monday-Friday)
• 13th salary and additional bonus every year
• Lunch allowance and free drinks (coffee, tea, etc)
• Health Insurance package
• Annual health check, annual flu vaccination
• Paid leave (12 days/year), sick leave and personal leave

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at [email protected]. Only shortlisted candidates will be contacted by our HR team.