Deskripsi pekerjaan
About the Role
They say no man is an island, and this notion holds particularly true for this role. As our product researcher, you鈥檒l be an instrumental cog in the Transport Research at Gojek that directly impacts the company鈥檚 direction and decision on what to build in the transport product, the design of the product, and what to do to increase our user experience. Your main objectives will be to plan and execute research projects and present them to stakeholders. Your manager will work with you to develop your skills and knowledge and to ensure the quality of the research. Product managers will be your main companions during this ride. Best yet, you鈥檒l have the opportunity to flex your quantitative, qualitative research skills, getting us even closer as a thinking partner and navigator for our stakeholders.
Our Transport Research team, a subsidiary of the Research and Insights team, consists of 8 researchers based in Indonesia. Although we are based in Indonesia, we are also responsible for research projects outside Indonesia. We will work together with Gojek鈥檚 researchers in Vietnam, Thailand and Singapore to handle transport research in each country. We will work alongside the Marketing and Product team, we are predominantly concerned with our customers' needs, including their perceptions on our product and what problems that they face daily that we can help. For instance, should you have a question about what we should do to help people鈥檚 mobility, we are your people! Currently, our team has been busy working on seeing deeper on future transportation needs, which will help Gojek in shaping strategy and prioritizing the next steps.聽
We are a tight-knit group made up of various people with different backgrounds. We like to share our passion outside of work such as cooking, sport, movies, music and games. We have 2 time slots in a week for us to share anything (can be work or passion related or whatever we want) so people can learn from one and another. Sometimes we even play games together. We work hard and play hard, and believe it or not, we actually enjoy each other鈥檚 company!
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia鈥檚 first decacorn. We are聽 also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial鈥檚 consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia鈥檚 largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
They say no man is an island, and this notion holds particularly true for this role. As our product researcher, you鈥檒l be an instrumental cog in the Transport Research at Gojek that directly impacts the company鈥檚 direction and decision on what to build in the transport product, the design of the product, and what to do to increase our user experience. Your main objectives will be to plan and execute research projects and present them to stakeholders. Your manager will work with you to develop your skills and knowledge and to ensure the quality of the research. Product managers will be your main companions during this ride. Best yet, you鈥檒l have the opportunity to flex your quantitative, qualitative research skills, getting us even closer as a thinking partner and navigator for our stakeholders.
What You Will Do
- Do research related to product development including UT, market sizing, concept test, product evaluation, etc.
- Build relationships with stakeholders and understand their research questions by attending/initiating meetings that are related with your stakeholders
- Build research plan (including ensuring objectives, determining sample design, frameworks, timeline and what method to use) with medium-low supervision from manager
- Execute research plan
- Build the report and present it to stakeholders with medium - low supervision
- Present and discuss research plans and results with stakeholders
- Having fun with Gojek transport research team and bigger research team
What You Will Need
- Should at least 2 year experience as product research in agency or client side
- Have experience in product development research projects
- Have experience in both qualitative research and also quantitative research
- Have experience in tech company will be preferable
- Fluent in english
- Able to work in work from home situation
Our Transport Research team, a subsidiary of the Research and Insights team, consists of 8 researchers based in Indonesia. Although we are based in Indonesia, we are also responsible for research projects outside Indonesia. We will work together with Gojek鈥檚 researchers in Vietnam, Thailand and Singapore to handle transport research in each country. We will work alongside the Marketing and Product team, we are predominantly concerned with our customers' needs, including their perceptions on our product and what problems that they face daily that we can help. For instance, should you have a question about what we should do to help people鈥檚 mobility, we are your people! Currently, our team has been busy working on seeing deeper on future transportation needs, which will help Gojek in shaping strategy and prioritizing the next steps.聽
We are a tight-knit group made up of various people with different backgrounds. We like to share our passion outside of work such as cooking, sport, movies, music and games. We have 2 time slots in a week for us to share anything (can be work or passion related or whatever we want) so people can learn from one and another. Sometimes we even play games together. We work hard and play hard, and believe it or not, we actually enjoy each other鈥檚 company!
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia鈥檚 first decacorn. We are聽 also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial鈥檚 consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia鈥檚 largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
