Gojek sedang merekrut seorang
Product Operations Intern - Online Commerce
Loker ini dibuat lebih dari 2 bulan yang lalu
You will be responsible for supporting the Product Operations team to manage product and strategic operations by
involving in the end-to-end funnel from acquisition, onboarding, and engagement process. You will be assigned in
Commerce Enablement Products, specifically Selly as a smart keyboard app to help online sellers manage orders
from any chat apps. Product operations role is a crucial role in feedback consolidation, in which the role will get
exposure by collaborating with product managers on improving the products.
What You Will Do
- Assist the product operations team in end-to-end funnel business process monitoring and support daily data operations
- Assist the product operations team to gather and analyze Merchant’s feedback based on current product usage and business process to synthesize improvement opportunities to be implemented
- Contribute to give key insights and initiatives that will help increase product and features adoption among our Merchants
- Assist the product operations team to coordinate cross-functional stakeholders, included key executional vendors to deliver business objective
What You Will Need
- Active enrolled top university student (second year or final year student)
- Good written and verbal communication in English, interpersonal skills, and a team player with high willingness to learn
- Adaptive to quick changes especially to new and fast changing environments
- Good ability in data analysis skills especially basic office software (Excel or Google Spreadsheet)
We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.
We have a very positive and conducive working culture, where we believe to achieve great things, we need to support each other as a team. We always strive for excellence and we put our customers and merchants as our number 1 priority. We also believe that each member will have a great sense of ownership where they can manage their own work hours, as long as we deliver the expected results on time. As a team, we continuously learn from each other, provide constructive feedback and help each other to be a better person every single day.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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