Product Operations Analyst
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!
About the team:
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role:
As a Product Operations Analyst, you will play a key role in developing and driving the services that Aspire offers to its clients.
Furthermore, you are the billing expert to customers & internal Aspire teams. You help set up new billing /invoicing processes and ensure existing processes run smoothly while ensuring billing happens on time. Billing and billing-related payments will be the primary focus area.
Responsibilities include but not limited to:
- Be the PIC for all billing escalations and provide resolution to internal and external clients
- Identify process gaps and areas of improvement, and make an action plan to achieve those goals
- Work closely with accounting, account management, onboarding, and support teams to manage & serve our client base
- Provide feedback, create documentation, and help train other teams to provide first support to clients
- Answer client queries
Minimum qualifications:
- Bachelor's degree with outstanding academic records
- Min. 2 years of working experience
- Excellent command of English both verbal and written - English is main language used in the company and with clients/partners
- Comfortable with spreadsheets/formulas
- Putting yourself in the shoes of the customer comes naturally to you
- Able to work independently in a fast-paced, demanding environment
- Can focus on multiple tasks, and remain attentive to detail. Customer-obsessed would be great!
- Able to work in a team with dynamic and constantly changing team structures and responsibilities
- Willing to learn and grow with the company - we’re growing fast!
Preferred qualifications:
- Have a solid track record in a tech company analyzing data sets and making inferences and conclusions
- Able to communicate clearly to customers and internal stakeholders and execute SOPs
- Able to understand basic technical terms on a “business level” (e.g. the term’s API’s, Query, Webhook) are frequently used between internal teams.
- Understanding of how to make/receive a transfer as a consumer
- Understanding of how credit products work (Credit cards or loans) as a consumer
- Ability to code/low code (SQL, Python, VBA) is a plus, but not mandatory.
Join us in our mission to deliver the best possible experience to our customers!
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum) and Work from Home subsidy.
- Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page.
Equal Opportunity Statement
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected].
