Deskripsi pekerjaan
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
Descriptions
- Handle day to day operations for Ruangguru’s learning experience product initiatives
- Work closely with marketing customer support, education consultant teams to ensure all product initiatives are well-aligned.
- Work with product and engineering teams to handle user inquiries, identify problems from user complain & find root causes
- Follow up and resolve product-related issues with product owners, engineering, finance, sales, and other related parties. Document all issues in the product ticketing system accordingly
- Advice product team on user needs and opportunities based on learnings on the ground
Requirements
- Strong attention to details, well organized, and have the ability in operating Ms.Excel and Spreadsheet
- Great analytical and problem-solving skills
- Able to organize and manage multiple priorities
- Good communication skills
