Gojek sedang merekrut seorang
Product Manager - Merchant Experience (Internal Tooling)
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
In the GoPay ecosystem we deal with 3 primary stakeholders, Customers, Merchants and Payment Providers. In this role you will be working on the internal tooling aspect for Merchants. Which will be working closely with the Ops, Product and Technology teams as well as other stakeholders.
We are looking for a quick-learning, self-driven, and motivated Product Manager who obsesses over merchant problems to define the product vision and build products to scale. You look at every problem with the user’s lens and come up with the most effective and elegant solutions. Working alongside other Product Managers, BI Analysts and Product Engineers we are focused on building newer product flows to help provide the smoothest experience to our Merchants and our internal teams.
As an incumbent of the role, you would be responsible for automating SOPs for critical use cases such as onboarding, dispute management/refunds, settlements and merchant communications.
What You Will Do
- Create, own, prioritize and execute a product roadmap aligned with the long term product strategy
- Influence peers, stakeholders, and key executives through the use of data, logic, and user empathy
- Own key results for your problem area, customer satisfaction, usability, on-time releases, and other critical metrics
- Develop trusted relationships with engineering leaders, business leaders, and stakeholders to drive optimized product delivery
- Convey important messages in a clear and compelling manner to cross-functional stakeholders
- Manage prioritization, product definition, execution, roll-out and impact analysis for each of the initiatives that are owned by your problem area
What You Will Need
- At least 4 years of product or product-adjacent experience in delivering highly successful and innovative merchant/internal team-facing products with stellar logic and clear understanding of the underlying processes/systems
- Nuanced understanding of data, design, research, software engineering, business processes, and partner effectively with those teams
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
- Strong communication skills to weave strategy, insights, priorities and plans forward into a structured and organized storyline at all levels of management
- Sharp attention to detail, with the ability to insist on high standards and manage multiple, competing priorities simultaneously with minimal supervision
About the Team
As Nasi Goreng is to the people of Indonesia, Payments is to a wide variety of Merchants in the South East Asian landscape: providing the nourishment to sustain businesses from the inside out. We run and oversee one of Southeast Asia's largest merchant platforms (under Midtrans and Spots), e-money wallet platforms and Indonesia's leading digital payments provider. We empower many large businesses that include Google, Disney+, McDonald’s, Tokopedia, Blibli, Jd.id, and Kitabisa. Both Midtrans and Spots are industry leaders at what they do and are the largest payment gateway and offline network for payments in Indonesia respectively.
Our services are now accepted at over 300,000 online and offline merchants in Indonesia alone, and by 1 million driver-partners and millions of more customers. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payments and financial services group in Southeast Asia. It's our job to ensure that this number grows, and more importantly, that anyone utilizing our platform is given the most seamless payment experience possible. How does one achieve this, you may ask? By collaborating diligently with our users, merchants and providers to understand the daily obstacles they face while making or accepting payments, then crafting our products and services to aid these issues.
GoPay is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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