Product Designer - Experiments
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
The Role
You will be hired as part of the Design team, but work closely with the Experiments Team. As part of the Design team, enjoy a supportive and tight-knit design community of designers based all across SEA, with an open and curiosity-driven design culture that encourages feedback and growing professionally together.
The Experiments team
The Experiments team builds new products that are complementary to our existing suite of digital infrastructure. We take ideas, customer pain points, or gaps in the market and build a new solution from the ground up. This team presents a unique opportunity for people who are looking to build something completely new, rather than improving existing products.
As the name suggests, these products are experimental, meaning they sometimes fail. We’re therefore looking for people who can quickly recognize failure, take feedback and iterate immediately, even if it means leaving behind our previous dreams of what the product could look like.
This is an opportunity for design generalists to apply their skills on solving problems for multiple segments and work on products to drive the company’s growth.
Responsibilities
These are some of the activities that you will be involved / assisting in:
- High Fidelity design solutions with a focus on merchant or customer experience
- Conduct stakeholder interviews and customer research to identify problems and their root causes, as well as areas for improvement
- Engage with customers to test and validate solutions
- Map user journeys for various personas across products and platforms to create a seamless solution
- Collaborate with PMs, developers, designers and other stakeholders to align on product strategy and limitations to design the best merchant experience
- Do whatever it takes to make Xendit succeed
You may be a good fit if you
- Have 4+ years of experience in a product design role designing mobile applications
- Have worked on Design System
- Have a good understanding of design and usability principles
- Are able to create designs with challenging constraints (tech and business)
- Are proficient in using Figma for product design and prototyping
- Can switch between working independently and being a team player
- Design with critical thinking: Create solutions with a hypothesis-driven problem solving mindset that seeks to validate desirability, usability, and other assumptions by conducting research / testing
- Have prior experience or keen interest in user research, engaging and observing customers to understand their needs, pain points, and summarising these into actionable insights
- Have deep interest in technical products and service design
- Have experience or keen interest in facilitating workshops and cross-functional brainstorming sessions
- Are highly adaptable and able to deal with ambiguities and an unstructured work environment - we are growing fast, breaking things and constantly iterating
- Thrive on autonomy and have proven you can push towards a goal by yourself without requiring hands-on guidance, detailed reqs and instructions
- Speed to good quality output: Able to put together low-fi sketches, mid-fidelity wireframes to high fidelity mockups for review, within a reasonable timeframe
- Communicate well across teams
Bonus points if you have
- Worked in the Financial Services sector or understand how payments work
- Prior experience designing for mobile products
- A background or educational qualifications in Human-Centred Design, Computer Science
- Worked for a high growth start-up before
