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Product Designer - Commerce Enablement

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About the role

Are you someone who's looking to solve problems that matter? Are you someone who thrives on the balance of business goals and users' needs? Are you looking to work with people who see failures as growth opportunities? We have good news for you. 

GoTo Financial Design team is looking for a Product Designer in the Commerce Enablement team, join us on an adventure of designing for merchant partners to sell their products via online and offline in Indonesia (and the greater Southeast Asian region). We also work to improve the merchant-partner experience through product innovation and integration with the rest of the GoTo ecosystem. We're offering a playground to experiment and ship exceptional solutions to a diverse set of problems. You'll be working with PMs, Engineers, Researchers, and Design leaders to define the roadmap, goals, and vision of how to build the best growth tools for our merchants. Your designs will directly impact millions of businesses daily, and the tens of millions of their customers.

What You Will Do

  • Work with UX researchers to identify users’ needs and understand how users consume and navigate their way through the app
  • Define the product briefs together with stakeholders, get the buy-in of your design, and be able to present the ideas/solution to the team
  • Plan and design wireframe/flow for the project/feature you are working on
  • Come up with ways to validate the design and collaborate with the Research and Insight team to execute it
  • Collaborate and coordinate with Interaction designers, copywriters, creative, business, stakeholders, and engineering to deliver user-centric solutions
  • Measure and iterate on your developed product once it’s live based on product OKRs
  • Proactively seek/give feedback from other stakeholders to make sure concepts are meeting the intended project goal
  • Mentor junior designers to help other designers work efficiently and participate actively in the hiring process

What You Will Need

  • At least 3 years of experience in the product design industry ideally working on merchant-facing products
  • Familiar with data and can identify problem areas, find out the root cause of an issue, furtherly map out the user journey, and break these problems into smaller chunks
  • Deep empathy and interest in keeping your customers point of view in the forefront, constantly validate your design either through quantitative or qualitative research
  • Use basic analytics tools to gather customer data (funnel) 
  • Possess a good knowledge of design fundamentals such as design thinking framework and other frameworks in order to develop products
  • Able to sketch ideas into wireframes, learn how to make wireflow, and do wireframing for well-defined features
  • Excellent organizational skills, project management, and collaborative teamwork with a wide range of stakeholders
About the Team 

The GoTo Financial Design Team is made up of around a hundred designers spread across two countries and seven teams. Our members come from a wide range of backgrounds and are experts in Graphic Design, Interaction Design, Product Design, UX Writing, Illustration, Service Design, UX Research, and Motion Design. Together we envision, create, and support products and services that meaningfully improve the lives of our customers.

The Commerce Enablement team is responsible for the core experience across merchant products like Moka POS & GoKasir. Designers on this team work in the complex problem areas of payouts, reporting, merchant onboarding, and account & inventory management. We are responsible for designing the final products and creating guidelines within established processes including many integrations with Gojek internal products like GoBiz, GoFood, GoPay, and other external partners. As a team, we’re concerned not only with the growth of the company but with each other’s personal growth and well-being, too.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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Jenis kontrak
Full Time
Tanggal posting
14 Desember, 2022