Product Analysis & Improvement (A&I) Senior

Product Analysis & Improvement team is responsible for product process improvement and escalation team. You will work closely with product and business units stakeholders to improve the product management processes to improve quality and efficiency. In addition, the product analysis & improvement team will act as an escalation SWAT team for remediation of any burning projects across the organization.

Job Responsibilities:

Product Management Process Improvement (50%)

• Analyze existing product management workflows, evaluate business processes, anticipate requirements, uncover areas for improvement, and develop/implement solutions.
• Ensure product process improvement meets the business and process owner needs and requirements.
• Collaborate with business heads, product managers, engineering, CX and other relevant stakeholders to create better product management processes.
• Participate in the required sprint process.
• Give training and create process flow (guidance) documentation for the product managers to use the new processes and configure the new functionality to support the business process.

Escalation Product Manager (50%)

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services

• Proven work experience in product management
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal communication skills
• MS/BS degree in Computer Science, Engineering or equivalent preferred
• Agile certification is appreciated