Coda Payments sedang merekrut seorang
Process Improvement Specialist
Loker ini dibuat lebih dari 2 bulan yang lalu
What We Do
At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.
Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.
If you’re ambitious, bold and ready to take your career to the next level, get in touch!
Responsibilities
- Zendesk Expertise:
- Proficient in Zendesk.
- Set up and configure Zendesk to optimize workflow efficiency for the customer support team.
- Provide support and training to team members on Zendesk functionality.
- CS Channel Tools Management:
- Manage and maintain various customer support channel tools, ensuring seamless integration and functionality.
- Collaborate with team members to identify and implement improvements to CS tools and workflows.
- Help Page Development:
- Create and update comprehensive help pages for Codashop.com, ensuring clarity, accuracy, and user-friendliness.
- Develop content to address common user queries, technical issues, and troubleshooting guides.
- Work closely with cross-functional teams to align help page content with product updates and changes.
- Utilize HTML, CSS, JavaScript, and other web development tools to build and enhance help pages.
- Ensure the responsiveness and optimal performance of help page layouts on various devices.
Requirements
- Experience with Zendesk is a must.
- Proven experience in web development, content creation, and management, with a focus on help pages or technical documentation.
- A bachelor’s degree in computer science or a related field (or equivalent experience)
- Proficient in HTML, CSS, JavaScript, and basic web development tools.
- Experience working with JSON scripts
- Experience working with content management systems (CMS).
- Excellent written and verbal communication skills in English. Additional language proficiency is a plus.
- Ability to translate technical information into user-friendly content.
- Strong problem-solving skills and the ability to troubleshoot user issues effectively.
- Comfortable working in a dynamic environment with a global team.
- Ability to adapt to changes in technology and industry trends.
Working at Coda
Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!
Our Perks*
WFH / Hybrid Support: Get a monthly allowance to cover your working expenses and keep you connected.
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
*Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
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