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Process Excellence Associate Manager

Loker ini dibuat lebih dari 2 bulan yang lalu

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Build processes that meet our business objectives and ensure compliance
Gather comprehensive feedback from stakeholders and prepare business requirement document (BRD)
Define configuration specifications and business analysis requirements
Help design, document and maintain business processes
Define reporting and alerting requirements
Conduct regular SLA analysis to pinpoint improvement areas and ensure we are achieving periodic targets
Communicate key insights and findings to internal team
Maintain relationship with insurer to ensure SLA compliance
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans

Previous experience as a Business Operations Senior Associate, Associate Manager or in a similar role
Good knowledge of operations management
Experience with gap analysis and capacity planning
Exceptional communication skills - both written and verbal
Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
Strong analytical skills & ability to communicate data and results
Basic knowledge in generating process documentation
Proficient in Excel, PowerPoint, and flowchart maker software
Proficient in both English and Bahasa Indonesia
3 to 5 years of experience (Insurance/ Insurance Technology/ start-up industry background is a plus)

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