NinjaVan sedang merekrut seorang
Platform Operations Specialist, Digital Services
Loker ini dibuat lebih dari 2 bulan yang lalu
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.
This position will play a critical role in forming close relationships with creators / live streamers, Key Opinion Leaders (KOLs) and Multi-Channel Networks (MCNs) in Malaysia, and making sure that they are active on our Digital Services platform
Responsibilities
- Source for and reach out to identified creators / live streamers, KOLs and MCNs to get them onboarded on our Digital Services platform, and assist them with the engagement of specific shop owners on the platform, including on-site support in client’s live stream studio (if needed)
- Develop and maintain close relationships with the KOLs to better understand business demands and gather feedback for our product / platform.
- Implement educational strategies to ensure the long-term engagement of Tiktok and other onboarded creators / live streamers.
- Track and analyze live selling metrics such as community size, active rate, content quality, product adoption, video views and audience growth etc to optimize the performance of KOLs and live-selling on the platform.
- Collaborate with internal and cross-functional teams (content strategy, content operation, trending, marketing, communications, etc.) to assist with generating quality content to drive strategic KOL growth and ensuring active live-selling businesses.
Requirements
- Bachelor's Degree or equivalent practical experience with strong communication skills in English and Bahasa Melayu (both written and verbal)
- Minimum 2+ years of experience in related industries (e.g. Live Selling, Entertainment - Movie / TV Shows) with deep understanding of the industry
- Possess extensive networks within related industries (KOLs, MCNs etc.)
- Outstanding communication, presentation and problem-solving skills
- Enjoys communicating with users, and delivering daily support with a strong user-driven mindset
- Able to make use of data and reasonable logical thinking to manage platform and KOLs
- Proactive, detail-oriented, able to work independently and collaborate with remote teams
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
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