People Operations Specialist

Founded to transform retail finance, Ajaib Group is an Indonesian fintech unicorn breaking barriers to financial access. Having recently secured a $270M Series C—the single largest funding round in Southeast Asia over the past four years—we are backed by premier global investors including Y Combinator, Ribbit Capital, SoftBank, and SBI Holdings.  

To build world-class products, we assemble world-class talent. Supported by our fully hybrid work arrangement, our team spans Eastern Europe, the Middle East, India, and Southeast Asia, allowing you to work with brilliant engineers and builders from around the globe from wherever you are.

Role Overview

• Manage day-to-day People Operations activities, ensuring smooth, accurate, and timely execution of HR operational processes and administrative tasks
• Coordinate employee benefits, insurance, and HRIS-related matters, ensuring employee data and records are accurate, up to date, and well-maintained
• Handle employee inquiries and concerns related to HR matters, including data request for payroll needs, insurance, HRIS, benefits, and other People Operations processes, ensuring clear communication, timely follow-up, and effective resolution.
• Proactively identify gaps and inefficiencies in existing People Operations processes, develop and implement practical improvements, and streamline workflows to enhance operational efficiency and employee experience.
• Maintain accurate HR documentation, employee records, and operational data while ensuring compliance with company policies and applicable employment regulations.

Requirements

• Bachelor’s degree in Human Resources Management, Psychology, Business Administration, or a related field.
• 3–4 years of experience in HR Operations, People Operations, or a similar role.
• Hands-on experience in HR administration, employee benefits and insurance coordination, HRIS management, and other HR operational processes.
• Strong attention to detail, with the ability to maintain accurate employee records, HR documentation, and operational data.
• Strong ownership and accountability, with the ability to independently manage assigned tasks, follow through on issues, and ensure timely resolution.
• Excellent communication and improvement-driven mindset, with the ability to identify operational gaps, streamline workflows, and implement practical solutions beyond routine administrative tasks.

Benefits

• Performance Bonus - Get rewarded for the impact you make
• Private Insurance - Comprehensive health coverage for you 
• Paid Time Off - Take the time you need to recharge and come back stronger
• Learning & Development - Company-sponsored training, courses, and professional certifications
• Hybrid Work Arrangement - Enjoy the flexibility of working both remotely and from the office
• Career Growth - Work closely with experienced leaders and take on meaningful ownership as we scale
• Employee Perks - Enjoy exclusive discounts, partnerships, and lifestyle perks
• Collaborative & High-Ownership Culture - Work with smart, driven people in cross-functional teams, take ownership, and make a meaningful impact for our users.