Payment QC Manager
Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!
About the team:
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role:
As a Payments Quality Assurance (QA) Manager, you will play a key role in safeguarding the existing processes, recommending and implementing new processes where gaps are observed across Aspire’s Payment & Ledger Operations, and Reconciliation Operations.
We seek a motivated and proactive individual to join our team and de-risk our payment product offerings and processes so we can drive our rapid growth and expansion in geographies and product features. As a Payment QA Manager, you will learn & understand the ledger structures between Aspire and our Payment partners, the different payment types we facilitate, and have a keen oversight on daily reconciliation between our Aspire ledgers and Partner ledgers across all types of transactions. You will also be responsible for identifying any new patterns and trends in reconciliation logic, to retrospectively and proactively improve our reconciliation accuracy and speed. On top of this, you will be responsible for supporting our payment capabilities to ensure our clients are able to receive, and send funds in a timely manner.
- Daily Reconciliation - to ensure our books/ledgers are in order, and dive deep to analyse any discrepancies, possible root causes, and identify gaps which cause discrepancies
- Daily Payment Ledger Operations - to ensure that our automated and manual payment processes make logical sense, and no ledger movements are unaccounted for
- Daily Credit Operations - to ensure that our automated and manual repayment, limit adjustment, late fee and freezing, and waiver processes make logical sense, and no ledger movements are unaccounted for
- Ad-Hoc Projects - to work on ad-hoc projects to improve the operational efficiencies of reduced time (SLAs), reduced errors, reduced risk, and better client experiences.
Minimum qualifications:
- Bachelor's degree with strong academic records
- Excellent command of English both verbal and written - English is main language used in the company and with clients/partners
- Able to work on your own across cross functional teams - You will need to work closely across multiple teams such as Product, Tech, Finance, Treasury, Ops, to understand payment flow logic, errors in payment flows, and propose fixes for them.
- Comfortable with spreadsheets/formulas in gsheet/excel
- Comfortable with data analysis in spreadsheets
- Able to work independently in a fast-paced, demanding environment
- Able to focus on multiple tasks, and remain attentive to detail
- Able to work in a dynamic team with a flat hierarchy, open feedback culture, and fast changing team structure and responsibilities
- Self motivated person who seeks to understand processes and topics in depth, have ownership of tasks, and is proactive to lead the charge on solving problems with the team
- Willing to learn and grow with the company - we’re growing fast!
Preferred qualifications:
- Accounting & Finance major/background
- Has experience managing a small/large team before, with individuals who may be older/younger than yourself due to flat structure.
- Understand Basic SQL - You will not be required to write SQL, but you will work with business intelligence analysts where you may need to specify the requirements of the tables, charts, and visualisations you want, to support you in your work to understand payment flows, and why errors occured
- Understand what is an API - You will not be required to write or post endpoint API’s, but you may need to speak to technical teams who interact directly with the API call mechanism, to understand about the payment data in each transaction
- Understand payment flows and payment rails in countries like Singapore, Indonesia, Europe, America, Hong Kong, Malaysia, SEA.
Join us in our mission to deliver the best possible experience to our customers!
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum) and Work from Home subsidy.
- Culture is Key: Most importantly, we always strive to cultivate a special culture that brings special talents together - You may learn more about our culture at our careers site and LinkedIn Life page.
Equal Opportunity Statement
Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.
Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected].
