Partnerships Strategy & Ops Lead
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
The Role
This role sits in our Regional Partnerships Team and reports to our Head of Regional Partnerships. From day one, you will be directly involved in identifying and streamlining strategic initiatives, and communicating objectives between departments and using data to provide key insights and support decision making within the partnerships team. You’ll also be directly involved in identifying gaps and opportunities within partnerships and leading the team to plan and strategy execution.
Outcomes
Expectations
- 1 Month
- Understand our current partnerships processes
- Get to know the partnerships team, the team structure, who does what and identify pain points
- Talk to internal stakeholders to identify gaps and opportunities in our partnership plans/processes
- Present initial findings, identify focus areas and create an action plan
- Propose team structure, hiring plans, goals and metrics for the strategy & ops team
- 3 Months
- You have built trust with the partnerships and internal teams
- Work with the team to set and/or refine goals and metrics and track progress
- You are able to effectively lead strategic initiatives involving partnerships and other teams
- Derive insights from relevant data and present findings, create strategy and action plans to stakeholders
- Conduct and present ad hoc analyses as required by senior management
- Drive and provide analytical support to the partnerships team to be more data/insights-driven
- Manage administrative, coordination and operational tasks required for BI reporting/filing, etc.
- 6 Months
- You have been directly involved in proposing and/or refining the partnerships team’s vision/strategy and began implementation
- You’ve been able to coach new and existing strategy & ops and partnerships team members to upskill to another level
- You have been tracking partnerships team metrics and goals on a quarterly basis
- You’ve started to make your mark on the org, implementing your plans and helping drive key decisions in relation to partnerships
- You continuously improve SOPs and processes in partnerships
- 9 Months
- You have directly identified significant opportunities and driven positive change/impact for the regional partnerships team
- You’ve collaborated with the partnerships team to consistently achieve or exceed quarterly metrics and goals
What we’re looking for
Behaviors
You are willing and able to...
- Thrive in uncertain and ambiguous environments
- Translate strategy into execution plans and action
- Create clarity and drive focus in complex and dynamic contexts
- Get your hands dirty and do whatever it takes to succeed
- Dive deep into the technical details of the product and APIs
Experience
- B2B SaaS Enterprise, banking or payment industry a plus
- Working with financial institution partners a plus
- Interacting with all levels of management
- Project management
- Company strategy
- Owning medium to large scale projects coordinating cross-functional and cross-regional teams
- Leading a team
Relevant Skills
- Interpersonal skills
- Data-driven
- Autonomous & proactive
- Strong analytical skills, structured and methodical approach
- Ability to work independently and make decisions where necessary
- Excellent English and Indonesian communication skills (written and oral)
- Ability to simplify complex contexts into layman terms
