Part Time Customer Care & Commerce Agent

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

The Role

You will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Understand our customers deeply and provide them with the best experience by managing, improving, and coming up with new initiatives & services.

Main Responsibilities :

• Communicate with customers by telephone or electronically for order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes.

Requirements & Experiences :

• High school diploma, general education degree or equivalent.
• Willing to work in shifting schedule (weekday, weekend, and public holidays).
• Good Interpersonal skills (listening, communication and positive motivation).
• Good communication skills (greeting & closing chats, probing, choice of words, listening, and empathy).
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications and social media platforms (Whatsapp, Line, Live Chat, Facebook, Instagram, Email, etc).
• Knowledge of administrative procedures.

What you should be :

• A customer-centric mindset - always thinking of the customer first!
• Fun, positive, charismatic and a good team player
• Charismatic & good motivator to influence a high-spirited team
• A self-starter, proactive and hands-on approach. Get it done right, and fast!
• Ability to multitask and work under pressure!
• Excellent time-management and analytical skills
• Sensitive to and have the ability to recognize the customers’ needs and wants