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Operations Quality Assurance Assistant Manager

Loker ini dibuat lebih dari 2 bulan yang lalu

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Requirements :

Preferably 2-3 years experiences in operations quality assurance
Familiar with logistic KPI, metric, system, and flow
Thorough knowledge of methodologies of quality assurance and standards
Highly flexible, easy to adapt with new environment, project management, team work, customer centric and eager to self-learn under minimal direction
Strong background in logistic and e-commerce
Excellent written and verbal communication skills with the ability to interact with other departments
Willing to do a business trip, visit location, and audit
Great English communication skills to coordinate with regional team

Responsibilities :

Ensure that standard policy, compliance, workflows, and procedures are in place to support the operation
Managing operational improvement projects to increase company competitive advantage
Identify the existing and improvement opportunities with providing problem identification
Focusing on the eliminating bottlenecks, increasing productivity and reducing cost

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By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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