Deskripsi pekerjaan
Gear Inc is seeking an 2 Operations Manager in Bali and Surabaya Indonesia for our Moderation team (Team size: 400 - 700 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Main responsibilities:
- Managing all non-quality metrics of the team,
- Increasing moderation efficiency by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)
- Managing & allocating HC as per bi-month targets
- Coordinating with HR Department to facility recruitment efforts
- Coordinate with mental health counselors & the support team to materialize wellness framework in PM.
- Daily communication with the client to align expectations.
- Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
- Maintaining the internal moderation calendar for the relevant programs
- Maintaining and evaluating assessment procedures including internal and external moderation;
- Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.
- Fluent English is a must
- Have 3 years of experience in Moderation/ Customer Services/ Quality Assurance/ experience in community moderation.
- Have experience working with content management methods and tools
- Analytically-minded and detail-oriented
- Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.
- Are self-starters and have a high degree of personal responsibility
- Demonstrate a positive, can-do, proactive attitude
- Are able to function in a fast-moving environment
- Enjoy working and contributing as part of a team
- Good to have but not required: experience with Google sheets/documents
- Adapt at content management processes and tools.
- Excellent time-management and organizational skills.
- Ability to Multitask, with an effective resolution of conflicting priorities.
- Attractive salary (up to $1000) and benefits, international, fun and professional working environment
- An open and honest culture where people are valued, treated fairly and trusted and empowered
- Flexible working hours, we work 40 hours per week (Monday-Friday)
- 13th salary and additional bonus every year
- Lunch allowance and free drinks (coffee, tea, etc)
- Health Insurance package
- Annual health check, annual flu vaccination
- Paid leave (12 days/year), sick leave and personal leave
- Support for making work permits, resident cards and others
