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Operations Associate - Surabaya

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At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and Latin America, and we need your help to get us there!
As an operations geek, here we provide you the opportunity to make an impact by formulating and delivering initiatives that will improve the lives of our driver-partners. Your impact won't end there; you'll also collaborate with other stakeholders to activate new driver-partners and increase drivers' productivity by optimize order routing for specific users.

Think you are up for it? Apply now and join the team in Jakarta, Indonesia to empower our driver-partners and ensure their long-term economic viability!


Job Descriptions

  • Design, develop, and implement driver acquisition processes
  • Hands-on acquisition and onboarding of offline drivers
  • Achieve total alignment with local teams when executing new initiatives
  • Apply driver incentives to activate new drivers and increase drivers' productivity
  • Maintain a high fulfillment rate for corporate and non-corporate users
  • You will be in charge of Lalamove drivers' offline presence acquisition and retention


  • At least 2 year experience from operations background, preferably from startup company
  • Understand with Surabaya market
  • Ability to communicate in local languages are preferable
  • Join or have strong connection with drivers community in Surabaya
  • Ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to champion new processes from plan to close
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Strong verbal and written communication skills with fluent proficiency in written and spoken English
  • Experience and familiar with spreadsheets, Microsoft Excel, and Power Point
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat:
Silakan referensi bahwa Anda menemukan lowongan kerja ini di, ini membantu kami mendapatkan lebih banyak lowongan kerja berkualitas di sini, terima kasih!
Jenis kontrak
Full Time
Tanggal posting
27 Juli, 2023