Operations & Control Tower Intern

Job Description
Operations Administration Support daily operational administrative tasks and documentation Maintain and update operational trackers, reports, and dashboards Ensure data accuracy across Google Sheets / Excel Assist with order processing, status updates, and exception tracking Support process documentation and continuous improvement initiatives
Control Tower Operations Monitor order flow, fulfilment, and delivery status Track SLA performance, missed cases, and pending breach risks Identify operational exceptions and escalate issues promptly Support daily control tower reporting and performance summaries Assist in coordination between operations, warehouse, and transport teams
General Support Perform data validation and basic analysis for reporting Prepare ad-hoc reports as required by the operations team Support audits, reconciliations, and operational reviews Assist with any other operational tasks assigned by the supervisor

Job Description

• Currently pursuing or recently completed a Diploma / Degree in:
• Business Administration
• Supply Chain / Logistics
• Operations Management
• Information Systems / Data Analytics or related fields
• Proficient in Google Sheets / Microsoft Excel
• Comfortable working with data, reports, and dashboards
• Strong attention to detail and ability to follow processes
• Good communication and coordination skills
• Willingness to learn and take ownership of tasks