New Customer Experience Researcher

Responsibilities

• Design and conduct researches in Indonesia:

- Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products

- Quantitative studies such as surveys to evaluate impact of product changes

• Study competitor platforms and market trends to identify opportunities

• Drive insight from market and data to develop a deep expertise and understanding of Shopee users

• Design and launch initiatives to improve overall customer experience including but not limited to app refresh, new product launch, process and operational improvements

• Collaborate with cross-functional teams to implement solutions and drive improvements in overall customer experience 

• Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience

Requirements

• Minimum 2 years of working experience in marketing, business development, strategy or related fields. Research or product management experience is a plus.

• Strong communication skills in English and Bahasa Indonesia

• Ability to analyze and synthesize data from both quantitative and qualitative sources

• Critical thinking and problem-solving skills

• Ability to demonstrate strong experience in project and people management

• Result-driven attitude and eagerness to adapt with the dynamic environment of e-commerce

• Good communication and presentation skills