MIS Reporting Specialist

ABOUT US

Gear Inc is a US software engineering company started by industry veterans with 8+ years of Silicon Valley experience.

We strive to provide high-impact and reliable programming services to corporations all around the world. We are capable of quickly learning and implementing almost any type of programming system. Our goal is to consistently satisfy our customers by delivering services efficiently and professionally. We hope to provide a fun and relaxed atmosphere as we all work hard to achieve this goal.

For more information, please visit our websites: https://www.gearinc.com/ and https://www.alleylabs.com/

Job Description

Gear Inc is seeking a MIS Reporting Specialist in Indonesia for our Moderation team (Team size: 400 - 700 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Responsibilities

• Design and implement accurate MIS management and reporting process
• Interact and work closely with management, internal stakeholders and clients to deliver information needs for analysis and decision making.
• Track, manage and maintain a holistic view of all reporting requirements and cadence to ensure reports are accurate and received in a timely manner.
• Create reports and dashboards that track overall performance of the center which can be then drilled down to business, teams,process and individual levels on a real time basis and in various frequencies
• Track and monitor closely centers performance l KPI’s and ensure timely updates
• Generate Line of business level reports on quality, productivity and utilization
• Develop,document and implement standardized MIS procedures across the entire center.
• Deliver ad-hoc rereporting needs
• Track measure and ensure zero non compliance on process audits for data security compliance.
• Enhance and maintain reporting tools and systems for efficient MIS generation and reporting needs
• Mentor, coach and guide overheads on MIS activities, tools and analytical approaches to data analysis, critical thinking and problem solving.
• Manage attendance and headcount reporting billable and non billable resources.
• Track center KPI scores and identify gaps and opportunities to promote collaboration and engagement between teams.
• Regularly provides the OPS management team with analytical notes containing insights and findings.
• Gather status updates and keep track of plan/target accomplishments.
• Weekly portfolio behavior / health check and performance trajectory analysis

Benefits

• Attractive salary and benefits, international, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered
• Flexible working hours, we work 40 hours per week (Monday-Friday)
• Year end bonus: 13th-month salary
• Lunch allowance and free drinks (coffee, tea, etc.)
• Social Security program (BPJS)
• Paid leave (12 days/year), national holidays off, sick leave and personal leave

Job Requirement

• Bachelor's degree from a reputable university, preferably in business management or information technology.
• Minimum 3 years working experience in Reporting or Data Analytics
• Advanced MS Office or Google suite knowledge is a must (Macro/Script, Data Visualization, Query, Pivot)
• Programming experience is a plus
• Experience in developing data visualization or analysis applications (Tableau, Power BI, Domo) is highly desirable.
• Experience in stakeholders interaction.
• The ability to communicate and understand in English is a must.
• Indonesian willing to work in Surabaya

All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us. Only shortlisted candidates will be contacted by our HR team.