Deskripsi pekerjaan
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure.
MICE manager is responsible to lead and manage the specific team in CS that handle Meetings, Incentives, Conventions & Exhibitions. He/She will ensure & create customer satisfaction, set operational & strategic goals, and empowering team members to optimize their capabilities
MICE manager is responsible to lead and manage the specific team in CS that handle Meetings, Incentives, Conventions & Exhibitions. He/She will ensure & create customer satisfaction, set operational & strategic goals, and empowering team members to optimize their capabilities
Your main duties in flying with us
- Set appropriate SOP & KPI for internal/external processes, align with related current workflow in CS
- Supervise all inquiries (existing/new leads) in an accurate, appropriate & timely manner
- Resolve customer service issues to customer鈥檚 satisfaction with appropriate, corrective & preventive measures
- Service all internal/external inquiries professionally and efficiently within the agreed SLA
- Monitor the payments from clients and work closely with Finance & Accounting Dept. to ensure the payment process is in accordance with company procedures
- Coordinate with selectively appointed vendors to provide best-related services for customer鈥檚 satisfaction
- Communicate with the team to achieve monthly/quarterly sales and targets
- Implement business development initiatives to consistently improve the profitability
Mandatory belongings that you must prepare
- Minimum 5 years experience in the same scope of work in the managerial level
- Minimum bachelor's degree from any discipline
- High knowledge of MICE market
- Fluency in English; multilingual is a plus
- Possess strong computer skills
- Excellent communication, negotiation, sales, and problem-solving skills
- Customer-oriented mindset
- Able to work under pressure, independently, and with a team
- High attention to details
