Deskripsi pekerjaan
Overview
BukuWarung is SEA鈥檚 fastest growing startup and we are building the digital infrastructure for 60 million MSMEs in Indonesia, enabling them to efficiently manage and grow their business, starting with digital bookkeeping, online storefront & payments. BukuWarung鈥檚 vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using technology.
BukuWarung is backed by top tier VCs globally: Peter Thiel鈥檚 Valar Ventures, Goodwater Capital, Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures,聽Rocketship.vc, Tanglin Venture Partners and strategic angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Facebook, AirBnB, Fast, Mastercard etc.
Join BukuWarung, a dynamic and innovative company at the forefront of empowering MSMEs! We're on the lookout for a skilled and motivated individual to join our team as a Merchant Relations Officer.
BukuWarung is SEA鈥檚 fastest growing startup and we are building the digital infrastructure for 60 million MSMEs in Indonesia, enabling them to efficiently manage and grow their business, starting with digital bookkeeping, online storefront & payments. BukuWarung鈥檚 vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using technology.
BukuWarung is backed by top tier VCs globally: Peter Thiel鈥檚 Valar Ventures, Goodwater Capital, Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures,聽Rocketship.vc, Tanglin Venture Partners and strategic angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Facebook, AirBnB, Fast, Mastercard etc.
Join BukuWarung, a dynamic and innovative company at the forefront of empowering MSMEs! We're on the lookout for a skilled and motivated individual to join our team as a Merchant Relations Officer.
Responsibilities:
- Engage with existing and potential customers, promoting BukuWarung's key products and services.
- Ensure customer satisfaction by promptly addressing inquiries and concerns through various channels.
- Manage WhatsApp groups for customer interaction and keep track of relevant activities.
- Collaborate with different divisions within the company to resolve customer queries and issues effectively.
Qualifications:
- Immediate availability for the role.
- Proven experience in sales and telemarketing, particularly for MSME customers.
- Excellent communication skills in personal, call, and virtual interactions.
- Proficiency in English for professional communication.
- Strong data-oriented mindset with basic data analysis skills using MS Excel/Spreadsheets.
- Previous experience in maintaining customer relationships.
Nice to Have:
- Knowledge of CRM and/or telemarketing tools would be a plus.
