Gojek sedang merekrut seorang
Merchant Experience Strategy Senior Manager (Offline Payments) - Midtrans
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
Merchant Experience Strategy, Senior Manager supports our Product and GTM leadership in the Merchant Payments team to drive mission-critical, cross-functional efforts, deliver objective analysis and insights, incubate new roles, and execute strategic initiatives. You may dig into building new processes that help our operations to scale, help plan, build and launch new products, or work on inorganic growth opportunities. We’re here to bring a world-class experience of accepting payments seamlessly for our merchants.
If you are a rigorous, first-principles thinker who enjoys solving problems from the top-down and bottom-up, eager to drive change and impact through strategy and data, relentless, passionate about helping users, and interested in making good changes rapidly, we want to hear from you.
What You Will Do
- Own the end-to-end merchant experience touchpoints for offline merchants, then develop & drive business and product short term & long term strategies to improve merchant experience quality metrics
- Act as the main business counterpart to the Product and Platform team for merchants accepting payment offline
- Liaise with cross-functional teams to set up, maintain and control merchant quality metrics
- Incubate and develop new merchant experience initiatives for offline merchantsDesign new business systems and processes to scale offline operations
- Ensure that our requirements are prioritized across multiple product teams
What You Will Need
- Minimum 6+ years working in Merchant, Payments, Support/Care, or any fields that pertain to B2B and/or Offline to Online (O2O) clients operating in brick and mortar stores and experience in consulting
- A proven ability to build strong collaborative working relationships with business partners, product and department leads where you assume the role of subject matter expert
- Experience in navigating large organizational complexity and ‘getting things done mentality
- A proven ability to be a self-starter capable of driving business results without significant supervision
- Experience in the incubation of a new business initiative from start to execution
- Proficiency in data analysis tools and methodology (SQL, BQ, Metabase, Excel reporting) to develop reports and presentations for senior leadership consumption
- The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
- Excellent verbal and written communication skills
About the Team
As part of Merchant Experience Strategy, you’re here not just to churn numbers; you’re here to design a world-class experience for our merchants and get your hands dirty implementing it. We’re here to make a difference.
The Payments team in Gojek spans both customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans and offline payments via Spots). GoPay is South East Asia’s fastest-growing consumer payments and financial services app and serves tens of millions of registered users on a variety of payment avenues, providing the most convenient payment methods in South East Asia.
Our service is now accepted by over 300,000 online and offline merchants in Indonesia alone, with our ecosystem processing US$6.3 billion of annualized Gross Transaction Value in 2018. But, the growth of Payments does not stop here. We are hungry for more. It's our job to ensure that this number grows, and more importantly, that anyone utilizing our platform is given the most seamless payment experience possible. How does one achieve this, you may ask? By collaborating diligently with our users to understand the daily obstacles they face in the payment arena, then crafting our products and services to aid these issues.
Come join our family to see what we mean!
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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