Gojek sedang merekrut seorang
Merchant Engagement Lead - Commerce Enablement
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
As part of the Merchant Engagement team, you will be a crucial figure of the merchant lifecycle in driving engagement strategies & execution initiatives throughout our Non-AM merchants journey. As the Merchant Engagement (ME) Lead, you will work with a passionate team of agents to innovatively improve merchants’ engagement & assist them towards achieving business growth.
What You Will Do
- Lead and drive engagement/campaign strategies of POS products (GoKasir) to nurture engagement with merchants & deliver exceptional merchant experience
- Collaborate cross-functionally to drive the engagement actions and feature adoption in innovative ways
- Anticipate merchant’s needs by promoting services (enhancement, feature) and insights to merchants - make our customers successful!
- Drive and exceed active, deduction, product adoption, and retention target
- Deliver monitoring of success metrics across POS & GoKasir products and drive actionable insights out of them
- Identify potential challenges in merchants’ engagement and work cross-functionally to route merchants to solutions
- Create, improve, and monitor end-to-end merchant journeys, to include identifying potential issues within merchant journey and work with wider business to resolve them
What You Will Need
- Bachelor’s Degree in any major from a reputable university
- At least 3 years of experience
- Strong project management skills
- Track record of experience in customer lifecycle/touchpoints & aligning within complex customer environment at executive and department levels
- Data-driven with an advanced Excel skill & also commitment to process - drive / track consistent engagement
- Strong communication, negotiation, and presentation skills
About the Team
Merchant Lifecycle is a team that is better equipped when making use of each other’s strength to deliver a WOW experience and empower businesses to grow.
As a team, we are accountable for driving loyalty & supporting business growth by delivering education & awareness, engaging through various communication channels, as well as verbally through discussion with our engagement agents, and delivering a wow experience through listening well to voice of merchants and managing demand.
We make the best out of our role to be dynamic, data-driven, customer-centric, and fun! We experiment and iterate fast. We use the power of data to drive strategies and to track outcomes. We empathize with our merchants to make sure that any experience designed could fulfill their needs. We try our best to stay in touch and continue to bond outside work as one big family through fun online activities. So, if you’re looking for a positive, supportive, and collaborative working culture, you have found yourself a home.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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