Marketplace RM (Lead)

Responsibilities: 

• Manage and resolve sellers-related inquiries, issues, and escalations from various stakeholders 
• Execute any other tasks related to assigned sellers and programmes, e.g. adhoc projects 
• Contact sellers and educate them on various Shopee topics 
• Assist sellers during all Shopee campaigns, i.e. weekly or monthly and seasonal campaigns
• Standby on the scheduled weekend shift to resolve escalations from sellers
• Train and develop team members 
• Monitor and evaluate team members' job performance and recommend improvements as necessary

Requirements:

• Preferably with 2-3 years professional working experience in eCommerce, retail or business management industry
• Bachelor from reputable university (GPA min 3.00/4.00)
• Proficient in Ms. Excel 
• Experience leading a team will be a plus
• Capable in using English for professional communication
• Good knowledge and good passion in eCommerce industry
• Sales spirit with good communication skill and ambitious person
• Willing to start immediately