Marketing - Affiliate Operation Lead

The Marketing team at Shopee is responsible for conceptualizing and implementing go-to-market activities to achieve increased usage and visibility. The team covers areas including Campaigns Management, Community, Public Relations, Partnerships, Offline Marketing and Design. The Regional Marketing team is responsible for strategizing and implementing go-to-market activities and working with local teams to localize marketing for the specific markets. The Brand and Growth Marketing team covers all aspects of online and performance marketing for the region. This team is responsible for data-driven solutions, tracking and measuring data to reach the targeted customers. 

Job Description

• Manage the Affiliate Operations team, including program registration and quality control
• Build strategic plans, set Key Performance Indicators for each sub-team/member and manage the whole sub team to meet overall team KPIs
• Develop Standard Operating Procedures and Service Level Agreements, and implement them
• Take ownership of team development and performance in quantity & quality metrics
• Evaluate performance and develop capacity planning plan to ensure all business needs are met
• Provide reports and recommendations to upper management

Requirements

• 5+ years of experience in operational team management (large scale team)
• Open to all industries, telecommunications, banking and tech preferred
• Strong knowledge in developing KPI metrics, capacity planning and executing end to end flow processes
• Strong knowledge in creating Standard Operating Procedures and Service Level Agreements
• Able to accurately analyze and interpret data, and utilize data to improve team performance
• Result-driven attitude and eagerness to adapt with the dynamic environment of e-commerce
• Good written and verbal communication skills in English and Bahasa Indonesia to communicate with internal stakeholders
• Proficient in Microsoft Office and Google Suite
• Strong critical thinking, hands-on execution, communication, time management, problem-solving, and result-orientation
• Strong interpersonal and leadership skills