Market Research - 12 months contract

Who We Are

OVO is Indonesia’s first fintech unicorn and a leading digital payment and financial services platform serving Indonesians nationwide. Our mission is to open up access to financial services through products and services that are easy-to-use, secure and affordable. With the support of Grab, Southeast Asia's largest mobile-technology company, we're excited to bring even more innovations to better serve the financial needs of Indonesians.

Looking to be a part of the effort to drive financial literacy and financial inclusion across Indonesia? Want to collaborate with teams that work hard while still keeping a fun camaraderie, and are quick to support each other? Want to work where your contributions and ideas are not only welcomed, but strongly encouraged, no matter if you're an intern, staff, or manager? Come join us!

At OVO, we prioritize staff health and wellbeing even as we achieve new heights and milestones together. In March 2020, within two weeks of the first reported case of COVID-19 in Indonesia, we implemented a company-wide WFH policy that is currently still in place, and continue to closely monitor the situation.

With more than 1.2 million merchants in 430+ cities and regencies, the OVO application can be used to access payments, transfers, top ups and withdrawals, as well as insurance, investment and lending services nationwide.

You Will

• Manage market research projects end-to-end, starting from developing questionnaire up to reporting 
• Conduct various market research studies to provide insights to the organization which include ad-hoc and tracking studies
• Deliver qualitative and quantitative studies, whether done in-house or via external research vendors
• Engage with internal stakeholders and manage external research vendors
• Gather information related to market & competitions regularly
• Present the result of the analysis to the team; turn insight into actionable steps and solutions.

What You Need  

• 1-2 years of work experience in market/consumer research roles, preferably with background from a research agency.
• A Bachelor’s degree and/or Master’s degree with an emphasis on Business, Statistics, Mathematics, Engineering, or other highly analytical oriented major. 
• Proven market research skills set, including understanding brief, crafting questionnaire, scripting, charting, analyzing data and developing insightful reports.
• Extensive knowledge and experience of various research types & methodologies (BHT, NPS, segmentation, pricing, concept testing, in-depth interview, focus group discussion, etc)
• Expertise in operating Excel and PowerPoint
• Ability to work with and analyze quantitative data, but also enjoy talking to customers directly
• Good project management skills; able to manage multiple projects at the same time
• Ability to take complex questions/problems from stakeholders both internal (Product, Marketing, BOD) and external (users, drivers, merchants), and turn them into clear methodologies to research with insightful answers. 
• Available to work full-time for 12 months contract