AYANA sedang merekrut seorang
Manager on Duty - AYANA Komodo
Loker ini dibuat lebih dari 2 bulan yang lalu
Cek ketersediaan dengan klik
lamar.
- Leadership / Mentoring role for Hotel’s employees.
- Maintain complete knowledge and comply with all hotel policies and procedures.
- Maintain complete knowledge of property features and services, hours of operations, hotel restaurant menu, price range, dress code and ambience, room types, numbers names, layouts, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
- Must be knowledgeable of groups in house, VIP's, and current banquet function information.
- Complete daily walk-through of areas, observing the following and instructing designated personnel to rectify any organization deficiencies.
- Schedule of daily house count and expected arrivals/departures (particularly VIPs).
- Scheduled daily group activities, names and locations of meeting rooms.
- Lead line-up by communicating daily standard, motivating the team and sharing current performance.
- Assist in the preparation and execution of Departmental Meeting and Departmental Training initiatives.
- Meet with departing Manager on Duty to review business status and follow up outstanding KYC, or defect.
- Checks cleanliness of lobby and public areas, lights and security concern around the hotel area.
- Monitor team member interaction with guests, ensuring prompt and courteous service.
- Legibly document pertinent information in the logbook.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction.
- Ensure appropriate wake up calls, and assist Call center in follow up process of wake up calls with no guest answer.
- Assist in emergency situations as central communication center for hotel in accordance with Hotel Emergency Plan.
- Assists in VIP’s arrival departure in absence of the Hotel Management.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
- Generate, print and distribute daily and weekly reports.
- Assists in handling room lock problems.
- Approves and sign for allowances, rebates etc., as required by Front Desk Agent.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- To be responsible for hotel operation during the absence of management.
- Coordinates all the activities of all departments. Makes sure that all information which should be passed round for effective performance of the departments.
- Foster and promote a cooperative working environment, maximizing productivity and employee morale.
- Takes appropriate decisions to track emergencies, be they as a result of power outage, supplies that are delayed or not made, sudden breakdown of working equipment etc.
- Ensures that all team member who become ill or are injured while on duty receive appropriate health care and any other mishap during the shift, be they police or other related are taken care of.
- Be attentive to hotel security service requirement at all times.
- Attentive to any unusual noise, smoke, undesirable presence or other things which may signify trouble and resolve and notify immediately.
- Ensures that guests or employees who are ill or injured receive medical service in a timely manner.
- Handle guest issues including but not limited to confusion about rates, request for deferred payments, non-avail abilities, extra-ordinary requests or guest dissatisfaction, and takes action to ensure complete guest satisfaction.
- Authorize certain activities/actions during shift like urgent purchases and payments, entrance into storerooms, locked offices and other areas which otherwise should remain inaccessible.
- Authorize all vehicular and equipment movements both inside and outside the hotel, as well as being the management representative in the absence of Executive Committee Members.
- Able to coach, provide feedback and it needed, follow up with respective department head regarding disciplinary action.
- Writes a comprehensive report to the Hotel Management on all happenings in the hotel and his findings during his shift.
- Compile rate discrepancy report and distribute to Income Department.
- Review in house room rate check and follow up with Reservation with any discrepancies found.
- Process or run night audit in Opera and communicate with front desk agent about decision of remain arrival; ensure no nationality code report is zero.
- Participate and successfully completion of the training/certification process.
- Participate and contribute to the resort sustainability program through education, interaction and suggestion.
- has Experience in a similar position at 5-star Resort
- Has good communication and interpersonal skill
- Has excellent leadership skills
- Has the ability to multitask and meet deadlines
- Has related license, certificates and (or) diploma to support candidate's qualification
Silakan referensi bahwa Anda menemukan lowongan kerja ini
di Fungsi.id, ini membantu kami mendapatkan lebih banyak
lowongan kerja berkualitas di sini, terima kasih!
