Mainstream Support Executive (Head Office) - Internal Only

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives for example by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in the Country. Working within our function departments, you would be supporting all of our businesses.

Mainstream Support Executive berfokus pada memastikan kelancaran operasi, integritas, dan dukungan pengguna untuk aplikasi iCABS, serta mengelola data dan dokumentasi terkait.

Deskripsi Pekerjaan:

• Dukungan Aplikasi dan Manajemen Insiden: Memberikan panduan troubleshooting kepada pengguna iCABS, memastikan layanan helpdesk berjalan lancar dan sesuai SLA (Service Level Agreement), dan mencatat semua insiden aplikasi di Service Now.
• Manajemen Akses Pengguna: Mengontrol level otoritas pengguna dan memastikan pemberian atau penutupan akses bagi pengguna iCABS selaras dengan fungsi pekerjaan mereka.
• Integritas Data dan Pelaporan: Memastikan semua data di iCABS lengkap, akurat, dan tepat waktu untuk digunakan oleh manajemen, serta membuat laporan periodik terkait workstream iCABS (Sales, Operation, Finance, Customer Care).
• Pengembangan Materi Pelatihan: Membuat dan mengembangkan materi pelatihan iCABS yang efektif bagi pengguna RII, dan memastikan semua materi modul tersedia di Google Site (termasuk SPEED Indonesia).
• Kepatuhan dan Dukungan Proyek: Memberikan dukungan untuk proyek-proyek baru yang berkaitan dengan Proses Upstream & Downstream, dan berkolaborasi dengan Management Representative (MR) untuk memenuhi persyaratan ISO.

• Pendidikan min. SMA/SMK/sederajat, disenangi D3/S1 jurusan IT/Informasi Manajemen/Administrasi/Accounting/Manajemen
• Pengalaman min. 3 tahun dalam administrasi sales / operation; disenangi pernah memimpin tim atau projek
• Memiliki pengalaman dan familiar dengan sistem iCABS
• Memiliki pengetahuan dasar komputer (Ms. Office dan Google Workspace)

• Gaji Pokok
• Tunjangan
• Insentif