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KYC Project Manager

Loker ini dibuat lebih dari 2 bulan yang lalu

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They say no man is an island, and this notion holds particularly true for this role. As our KYC Project Manager, you’ll be an instrumental cog in the verifications wheel of GoJek that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to regulation. You will be in the driver seat to translate company goals into initiatives with tangible result by doing cost and benefit analysis

Responsibilities

Closely liaise with Ops team to address pain point and issues in the ops process or issues that might triggered customer complaints, and come up with solution to address the issue and oversee the implementation and measure result
Together with Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
Initiate a process review and benchmark to come up with solutions on how best to create a seamless KYC and KYB process to onboard “good user”
Continuous cost and benefit analysis on the whole KYC and KYB process from Ops and Business perspective including but not limited to when leading projects or in day to day BAU
Work closely with the Fraud team to identify trends of fraud patterns during KYC and KYB submission, figure out solutions to address the issue, collaborate with the product team in delivering the solution from testing to production deployment, from UAT to sanity testing
Work closely with Product team to do the continuous review and refine User Interface and User Experience flow throughout the whole KYC and KYB process Drive all the initiatives and discussions related to KYC and KYB process including but not limited to, new projects, impact, issue and target by closely collaborating with internal and external counterpart
Lead the initiative for complaint handling related KYC and KYB process not only related to newly implemented process but also to address issue that might happen from incorrect ops process

Requirements

A relevant Bachelor or Master Degree
Should have at least 8 years of experience in a financial institution and have a background in leading big scale projects and process improvement with tangible result
Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
Problem-solving (able to link the information’s to solve the problem)
Experience in creating BRD with the minimum point of problem statement, solution to implemented, cost and benefit analysis and impact analysis

Our KYC team, a subsidiary of the Payment Platform Team, consists of a whole village to create a proper KYC and KYB process from Data Science, Engineers, Product, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.

We are a tight-knit group made up of free thinkers, Marvel fans, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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