Key Account Sales Support Manager

What You Will Do

• MERCHANTS ADMINISTRATION
• Be the ultimate point of contact regarding onboarding processes of merchants, acting as internal consultant for all processes relating to onboarding
• Ensure that relevant departments are appropriately apprised and in alignment with the requirements of merchants and multi-departmental standard operating procedures are put in place to accommodate merchant's needs (e.g., additional reporting, administering payments to vendors to facilitate deployment, etc.)
• Ensure that Gojek receives all necessary onboarding documents for merchants and conduct periodical checks to update Gojek’s databases
• Ensure that the Key Accounts sales team is updated on requirements pertaining to onboarding new merchants
• Ensure that all relevant administrative documents pertaining to merchant's lifecycle are kept up to date, in accordance with internal audit guidelines; and are in line with various departments within the organization, such as Legal, Compliance, and Finance, Accounting & Tax
• Responsible for monthly operational audits to ensure all relevant settings, documents and business processes are in line with standard operating procedures and internal audit guidelines
• Responsible for the overall performance of the Key Accounts Sales Support Admins, focusing on the correct and timely fulfillment of requests coming from the Key Accounts Sales team
• Able to troubleshoot a wide variety of issues pertaining to onboarding, activation and deactivation of products deployed (including but not limited to cooperating with various departments within the organization to solve issues, and recommend steps to mitigate future risks)


BUSINESS AND PEOPLE MANAGEMENT
• Assist in business discussions with the Key Accounts Sales team ensuring key objectives are met and formulate strategies to mitigate risks associated with same
• Further the Key Accounts Sales team’s analysis by developing deeper business intelligence metrics and use same to formulate strategies in achieving shared desired results
• Cooperate with various departments ensuring that dynamic strategies are formulated, and steps are taken to achieve objectives of such strategies
• Conduct regular training sessions with team members to enhance their proficiency in utilizing all the tools currently available
• Problem solves issues involving other functional units (i.e., KYC, legal, Finance, call center, reconciliation, etc.) experienced by Gojek merchants
• Creating business processes that would support the needs of Gojek merchants effectively
• Keeping the management informed in any issue by cooperating with the internal team in creating special reports; summarizing information; and identifying trends

What You Will Need

• Bachelor's degree from top university or any well-known universities from each region) or abroad with at least 5 years of relevant experience in operations / sales operations / management consulting / process improvement
• Familiarity with SQL and Google BigQuery to run and create query based on a given data requirement would be a plus
• Proficient in handling large amount of data using tools/softwares such as Googlesheet and Microsoft Excel
• Great communication and understanding skill, able to explain technical terms in simple, understandable manner
• Experienced in working with multiple stakeholders from different backgrounds with good level of empathy
• Can speak formally in English