NinjaVan sedang merekrut seorang
Key Account Manager
Loker ini dibuat lebih dari 2 bulan yang lalu
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Developing a solid and trusting relationship between major key clients and company
- Strong understanding of all aspects of the core business
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Managing communications between key clients and internal teams
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analysing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
Requirements
- Candidate must possess at least a Bachelor’s Degree of any field.
- At least 2 years of working experience in logistics or e-commerce industry is preferred for this position
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Ability to multitask and manage more than one client account
- In-depth understanding of company key clients and their position in the industry
- Eager to expand the company with new sales and clients
- Able to analyse data and sales statistics and translate results into better solutions
- Able to multitask, prioritize, and manage time efficiently
- Proven results of delivering client solutions and meeting sales goals
- Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)
- Competency in Microsoft Office Suite, with emphasis on superior Excel skills.
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
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