Deskripsi pekerjaan
Ninja Mart is one of Ninja Van鈥檚 newest business units, operating as a startup within a scale-up. We leverage Ninja Van鈥檚 logistics network, data capabilities, and regional expertise to disrupt the FMCG distribution landscape through speed, efficiency, and innovation.
聽
The Corporate Account Manager is responsible for shaping, prioritising, and driving the overall assigned portfolio for Ninja Mart Malaysia across commercial, operations, data, and finance streams. This role acts as a central orchestrator, aligning cross-functional teams toward shared business outcomes including revenue growth, margin improvement, process efficiency, and operational hygiene.
Key Responsibilities
- 1. Portfolio & Roadmap Ownership
- Own and manage the assigned portfolio roadmap across Process Operations, Data, Finance Operations, Commercial, and Operations teams
- Prioritise, sequence, and track initiatives aligned to annual business goals
- Ensure timely delivery of high-impact initiatives with clear performance tracking 聽
- 2. Operating Rhythm & Governance
- Establish and run regular cross-functional cadences including syncs, KPI reviews, and escalation forums
- Provide structured progress reporting and visibility to leadership on key performance indicators 聽
- 3. Cross-Functional Alignment
- Drive alignment across teams on shared KPIs such as operating margin, tool adoption (ITO, SFA, DMS), and data centralisation
- Translate high-level business objectives into measurable, team-level targets 聽
- 4. Project Delivery
- Coordinate end-to-end delivery of high-impact projects including process audits, SOP development, business continuity planning, insights generation, and sales-related initiatives
- Track milestones, manage dependencies, and ensure quality outcomes 聽
- 5. Process & Operational Hygiene
- Monitor and improve core operational hygiene through process reviews, risk mitigation, and SOP/dashboard adoption
- Drive deprecation of manual or legacy tools and improve documentation standards 聽
- 6. Data & Insights Enablement
- Partner closely with the Data team to develop centralised dashboards, metrics, and insights for Commercial and Operations teams
- Enable data-driven decision-making through timely and actionable reporting
Requirements
- Minimum 4 years of experience in corporate account management, strategy & operations, or a similar role within the FMCG or related industry
- Proven ability to manage cross-functional portfolios with P&L impact
- Strong capability in KPI decomposition, roadmap planning, and stakeholder influence
- Excellent structured communication and problem-solving skills
- Bachelor鈥檚 degree in Business, Management, Engineering, or a related field (or equivalent relevant experience)
- Strong in Strategic thinking with strong execution capability, Stakeholder management and influence without authority, Structured, data-driven decision-making, Bias for action in ambiguous and fast-paced environments.
- Proficiency in English and Bahasa Melayu
