Key Account Executive, PUDO (Support)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Train and manage existing networks of Ninja Points for daily operational processes and solve issues for it to achieve its full potential.
• Closely work with management and other departments to assist in market assessment efforts and provide on-the-ground insights.
• Building long-term relationships and with key clients (Shippers).
• Ensure our partners are following our SOP Guidelines (stores requirement, parcel packaging, cross check received items).
• Attend to inquiries, email, zendesk, slack within service level agreement (SLA).
• Respond to shippers & partners queries in a timely and accurate way, via phone, email, chat or face to face.
• Working closely with operation team to enhance better flow process.
• Working closely with admin team to enhance better flow process for all parties.
• Help sales team up-sell or cross-sell services and products.
• Monitor shippers’ complaints on system log and reach out to provide assistances.
• To do other tasks as assigned by Management. 

Requirements

• Bachelor’s degree in any field.
• Fresh graduates are encouraged to apply.
• Can communicate very well in English.
• Self-starter with good initiatives.
• Can work under high pressure.
• High proficiency in Microsoft Office suite.
• Good comfort level in using enterprise software. 

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