Junior Loan Officer
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
The Junior Loan Officer’s mission is to support the efficient and compliant expansion of Xendit’s lending operations in the Philippines. This role will act as the primary point of contact for our B2B clients, ensuring a seamless onboarding experience, timely loan disbursements, and adherence to company policies. The Junior Loan Officer will address client needs with professionalism, ensuring a high standard of client satisfaction while maintaining operational integrity and upholding the company’s reputation.
Minimum Qualifications
Behaviors
You are willing and able to...
- Be detail-oriented and chase down to the last detail
- Handle multiple priorities in a fast-paced and dynamic environment
- Work independently as an individual contributor, yet being a team player together with other departments
- Good and clear communication skills to represent Xendit
Experience
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
- At least 1–2 years of experience in a lending, accounting, or financial role in the Philippines is preferred
- Bachelor’s degree in Business, Finance or a related field
- Strong organizational and multitasking skills with exceptional attention to detail
- Excellent communication and interpersonal skills to manage borrower relationships effectively
- Knowledge of basic lending processes, compliance requirements, and financial documentation is an advantage
- Proficiency in Microsoft Office Suite / Google Suites
Responsibilities
Borrower Relationship Management
- Serve as the main liaison between the company and our B2B clients
- Build and nurture strong, long-term relationships, ensuring high levels of client satisfaction and retention
- Represent Xendit with professionalism and integrity, ensuring that the company’s values, goals, and brand identity are communicated clearly to clients
Borrower Onboarding, Documentation, Compliance & Monitoring
- Assist new borrowers in the onboarding process, ensuring all necessary documentation is collected and verified
- Coordinate the scheduling of loan disbursements with borrowers and preparing the necessary documents required to disburse
- Ensure that the required documents for a borrower to avail are on-hand and met, prior to any actual loan disbursement
- Proactively monitor scheduled loan disbursements and payment, create Statements of Accounts to remind the borrowers, and ensuring loan payment due dates are met
- Prudently monitor repayment history of borrowers, identify & escalate potential red flags internally
Update and Transcribe Borrower Data
- Accurately and efficiently transcribe and interpret data from the borrower to support internal decision-making
- Maintain meticulous organization to ensure the accuracy, completeness, and timely processing of financial information
- Uphold confidentiality standards and collaborate with relevant teams to address discrepancies or validate data as needed
Collaborations
- Work closely with cross-functional teams (Credit risk, Marketing, Finance, Product, Sales, etc.) to ensure that client needs are met and even exceeded
- Provide valuable insights to help shape company strategies
