IT Support Officer - Sumatera Utara Area

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role

IT Support Officer is responsible for maintaining, troubleshooting, and optimizing an organization’s IT systems and infrastructure. This role ensures that hardware, software, networks, and other technology function smoothly, minimizing disruptions and enabling users to work efficiently.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Respond promptly to service issues and support requests.
• Provide technical support to staff across the company, both in person and remotely.
• Set up accounts for new users and manage access permissions.
• Repair and replace equipment as necessary.
• Test and evaluate new technologies for implementation.
• Potentially train junior staff in IT support tasks.

• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience as an IT Support Specialist.
• Strong ability to provide technical support and resolve user queries.
• In-depth knowledge of computer hardware, software, and network systems.
• Ability to assess IT needs and train end-users effectively.
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Experience documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to stay current with technical innovations and trends in IT support.
• Exceptional interpersonal and communication skills.
• Willing to travel for a business trip all branches

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.