IT Service Delivery (Solo)

Job Description:

• Provide day-to-day technical support to end-users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports

 Job Requirements:

• Willing to be placed in Solo Shopee Office
• Able to communicate in English to facilitate and collaborate with stakeholders from across the region
• Diploma or Bachelor's degree in Computer Sciences, Information Technology or a related technical field
• Minimum 3 years of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus 
• Knowledge of the basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Strong analytical and troubleshooting skills
• Open to flexible working arrangements to support the technical issues or activities
• Have initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels