Shopee sedang merekrut seorang

IT Service Delivery (Solo)

Loker ini dibuat lebih dari 2 bulan yang lalu
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Job Description:

  • Provide day-to-day technical support to end-users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring and reports

 Job Requirements:

  • Willing to be placed in Solo Shopee Office
  • Able to communicate in English to facilitate and collaborate with stakeholders from across the region
  • Diploma or Bachelor's degree in Computer Sciences, Information Technology or a related technical field
  • Minimum 3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA is a plus 
  • Knowledge of the basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard operating procedures and knowledge articles
  • Strong analytical and troubleshooting skills
  • Open to flexible working arrangements to support the technical issues or activities
  • Have initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
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Lokasi
Tanggal posting
11 Juli, 2022