IT Engineer

Description

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

• What you will do:
  
  • Provide superior 1st and 2nd level IT support for all our employees.
  • Support and troubleshoot IT Desktop/Laptop, Network, Hardware, and Peripheral issues employees may experience and resolve them in a timely manner.
  • Support and troubleshoot employee applications, such as Google Workspace, Microsoft products, Teleconferencing, and others.
  • Install and deploy new Desktops/Laptops/Mobile/network devices for employees.
  • Continuously improve our IT support procedures and checklists in providing employees with a positive and personalised service.
  • Play an important role in ongoing and new projects in the IT & Enterprise Security team.
  • Manage our regional IT infrastructure in Singapore, Malaysia, Indonesia, Thailand, and India ensuring close to zero downtime of the systems.
  • Investigate and diagnose network problems.
  • Define, follow, automate, and improve on-boarding and off-boarding of employees and manage security, passwords, and backup.
  • Maintain the cloud Directory-as-a-Service.
  • Ensure patches and configurations on IT assets are in accordance with the company policies and standards.
  • Build, maintain, and improve inventory of the IT assets.
  • Manage operations, requests for directory and authentication (SSO / MFA, SAML, LDAP), and monitor and resolve incidents.
  • Setup, configure, and maintain SSO connectors for system integrations.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time of tasks.
  • Make sure that all company-issued laptops are compliant with the company baseline standard.
  
  What we are looking for:
  
  • A degree in Computer Science, Information Technology (IT), or related fields.
  • 3 to 5 years of experience in a similar role.
  • Knowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.
  • Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.
  • Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to simultaneously handle multiple assignments
  • Strong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.
  
  You will shine in this role if you are/have:
  
  • Enjoy a fast-paced work environment, and crafting strategic and rapid fixes to high intensity problems.
  • Have a keen eye for detail and a high bar for quality.
  • Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.
  • Have public or user-facing experience in ensuring communications are clear and succinct.
  • Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.
  • Have an ability to execute and deliver complex operational projects involving multiple stakeholders.