Industrial Relations Manager

About the Role   This role leads Industrial Relations and Global HR Policy, covering employee relations, labor law compliance, and policy development. The role provides guidance on complex employee and labor relations matters while ensuring HR practices remain aligned with Indonesian and relevant international regulations. You will partner closely with HR and business leaders to manage labor-related risks and drive consistent people practices across regions.

What You Will Do

• Develop and implement global HR policies, ensuring compliance with international and Indonesian labor laws.
• Manage employee relations, including dispute resolution, with a focus on Indonesia
• Advise leadership on labor relations strategies tailored to international and Indonesian contexts.
• Monitor global and Indonesian labor trends to proactively update policies.
• Collaborate with legal teams to ensure regulatory compliance across international regions and Indonesia.
• Facilitate training on labor policies, emphasizing Indonesian employment regulations.
• Oversee grievance procedures to maintain a positive work environment in global and Indonesian operations.

What You Will Need

• Bachelor’s degree in HR, labor relations, or related field; advanced degree preferred.
• 8+ years of experience in industrial relations or global HR policy, with specific expertise in Indonesian labor laws.
• Preferable In-depth knowledge of international (Singapore, India, China) and must in depth in Indonesian labor regulations and compliance frameworks.
• Proven experience in conflict resolution, particularly in Indonesia.
• Strong communication and interpersonal skills for cross-regional collaboration (english communication)
• Ability to translate complex global and Indonesian regulations into actionable policies.
• Experience in a global corporate environment with a focus on Indonesian operations..

About the Team The team is part of the People & Culture function, partnering closely with People Business Partners, Legal, and business leaders on employee relations, labor matters, and HR policy. The team works across functions and regions, balancing local regulatory requirements with consistent people practices. This is a collaborative and advisory team that handles both day-to-day employee relations matters and longer-term policy development.    
About GoTo GroupGoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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