Ruangguru sedang merekrut seorang
Inbound Education Consultant
Loker ini dibuat lebih dari 2 bulan yang lalu
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Yogyakarta.
Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
Descriptions
- Handle day to day customer service operations for Ruangguru, resolve issue or queries from customer to ensure a high customer satisfaction level
- Identify queries from customers to gather insights and recommend improvement suggestions and initiatives to other teams in Ruangguru like Product, Tech and Content teams
- Help to improve the conversion of different products/services by convincing inbound inquiries, cross-selling, up-selling
Requirements
- Able to working from office (Ruangguru Yogyakarta HQ)
- Diploma/Bachelor Degree from any major
- Good logical and structural thinking, with a strong sense of responsibility and result oriented
- Self-starter, proactive and able to work in a face paced environment
- Attention to detail, good problem-solving/multi-tasking skill
- Previous experience in customer service / inbound marketing will be a big plus
- Previous experience working with startup/tech company will be a big plus
- Good in managing communication through multiple channels: e-mail, chat software, telephone, social media particularly Instagram
- Excellent communication skills, able to convey information in a clear and concise manner, communicate effectively and accurate to our customer
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