Deskripsi pekerjaan
- Attention to details in regards to cleanliness and has ability to assist guest and other department and team member.
- Obtain list of vacant rooms to be cleaned immediately and update “Inspected” for upcoming guest arrival.
- Continually analyze and evaluate employee performance, coach and support team members to improve daily performance.
- Ensure that sufficient manning is present in accordance to daily operational needs.
- Handle all disciplinary, coaching and counseling as needed in accordance to company policy.
- Ensure team member has product knowledge of hotel’s product and services
- Assign specific daily tasks to team members when they are on duty.
- Ensure that housekeeping team members perform their job functions in accordance to hotel standards.
- Assists Housekeeping team members whenever necessary in performing all job functions
- Conduct continuous Housekeeping team member training in order to maintain hotel standards and services
- Accommodate all guest requests in an accurate and efficient manner.
- Maintain a high level of cleanliness, availability of all equipment and supplies
- Coordinate with all Housekeeping leaders to follow maintenance schedule of all cleaning machines and equipment
- Coordinate with Engineering to maintain the high level of room maintenance and condition of room equipment.
- Join daily walk through with Housekeeping Manager to rooms and public areas to ensure that all hotel facilities are well maintained and are in high level of cleanliness.
- Ensure expected arrival rooms with arrival information are ready prior to guest arrival
- Assist Housekeeping leadership to planning, organizing and directing team members to ensure that the highest quality of rooms and public areas well implemented.
- Submit monthly reports in regards to Housekeeping projects and activities
- Has experience in a Similar position at a 5 star resort
- Has Good communication and interpersonal skill
- Has excellent leadership skills
- Has the ability to multitask and meet deadlines
- Has related license, certificates and (or) diploma to support candidate's Qualification